z365 Privacy Policy

This Privacy Policy ("Policy") describes how z365 ("z365", "we", "us", or "our") collects, processes, stores, and protects the personal data of users ("you", "Player", or "User") who access or use the z365 platform available at z365.bio, including all associated services, games, betting markets, payment features, and promotional programmes.

z365 is committed to protecting the privacy and personal data of all players, including the large and growing community of Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. We recognise that trust is fundamental to the relationship between z365 and its players, and this Policy is designed to give you full transparency over how your information is handled.

By registering a z365 account, accessing z365.bio, or using any z365 service, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of z365 immediately.

z365 collects personal data through a number of channels, including directly from you when you register or use the z365 platform, automatically through your interaction with z365.bio, and from regulated third-party verification partners. The categories of personal data z365 collects include:

z365 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected. The primary purposes for which z365 processes your personal data are:

• Account Registration & Management: To create, verify, and maintain your z365 account, including identity and age verification to ensure only players aged 21 and above can access z365.
• Service Delivery: To provide you with access to z365 games, cricket betting markets, slot games, and live casino features, and to process all related transactions in PKR.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, SadaPay, HBL, UBL, and Meezan Bank, and to maintain accurate financial records of all z365 account transactions.
• Fraud Prevention & Anti-Money Laundering (AML): To monitor z365 accounts for suspicious activity, detect bonus abuse and multi-accounting, and comply with applicable anti-money laundering and counter-terrorism financing obligations.
• Responsible Gaming: To identify players who may be at risk of problem gambling and to apply responsible gaming tools such as deposit limits, session timers, and self-exclusion in accordance with z365's Responsible Gaming Policy.
• Customer Support: To respond to your queries, complaints, and support requests submitted via live chat or email to [email protected].
• Platform Improvement: To analyse usage patterns on z365.bio and improve the functionality, security, and performance of the z365 platform based on aggregated and anonymised data.
• Marketing & Promotions: To send you promotional communications about z365 bonuses, PSL special offers, and new games — but only where you have given your explicit prior consent or where z365 has a legitimate interest in doing so.
• Legal Compliance: To fulfil z365's obligations under applicable gaming regulations, data protection laws, and any lawful orders from regulatory or law enforcement authorities.

z365 processes your personal data on the basis of one or more of the following legal grounds, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing is necessary for z365 to perform its obligations under the contract formed with you when you register a z365 account — including account management, game provision, and payment processing.
• Legal Obligation: Processing is required for z365 to comply with applicable legal and regulatory requirements, including KYC/AML obligations, gaming licence conditions, and law enforcement requests.
• Legitimate Interests: Processing is necessary for the purposes of z365's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and general business analytics — provided such interests do not override your fundamental rights and freedoms.
• Consent: For processing activities not covered by the above grounds — in particular, the sending of direct marketing communications — z365 will rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

z365 does not sell, rent, or trade your personal data to any third party for commercial purposes. z365 will only share your personal data with carefully selected third parties in the following circumstances and under strict contractual data protection obligations:

• Payment Service Providers: JazzCash, EasyPaisa, SadaPay, HBL, UBL, Meezan Bank, and NayaPay — to facilitate deposits and withdrawals on z365 in PKR. These providers operate under their own privacy frameworks and are regulated by the State Bank of Pakistan.
• Identity Verification Partners: Third-party KYC and AML verification services that assist z365 in confirming the identity and age (21+) of registered players. These services process only the minimum data required for verification purposes.
• Game Content Providers: Licensed game studios and sports data providers whose content powers the z365 casino games and cricket betting markets. These providers receive only the technical and gameplay data necessary to deliver their services.
• Cloud & Infrastructure Providers: Secure cloud hosting and data storage providers that maintain the z365 platform infrastructure. All infrastructure partners are contractually bound to process z365 player data only as directed by z365 and in compliance with applicable data protection standards.
• Analytics Providers: Web analytics services that help z365 understand how z365.bio is used. Where possible, z365 uses anonymised or aggregated data for analytics purposes.
• Regulatory & Law Enforcement Authorities: Where z365 is required by law, court order, or the direction of a competent regulatory authority to disclose player data — including gaming regulators and financial intelligence units — z365 will do so to the extent legally required.

z365 uses cookies and similar tracking technologies on z365.bio to ensure the platform functions correctly, to understand how players use the site, and to deliver a personalised experience. A cookie is a small text file placed on your device by z365.bio when you visit the site.

The categories of cookies used on z365.bio are as follows:

• Strictly Necessary Cookies: These cookies are essential for z365.bio to function and cannot be disabled. They include session management cookies that keep you logged into your z365 account, security tokens, and load-balancing cookies. No personal data is collected through strictly necessary cookies beyond what is required for basic site operation.
• Functional Cookies: These cookies allow z365 to remember your preferences, such as your chosen language, preferred game display settings, and deposit method. They improve your experience on z365.bio but are not essential to site operation.
• Analytics Cookies: These cookies collect anonymised information about how visitors use z365.bio — such as which pages are most visited and where players spend the most time. This data helps z365 improve the platform. Analytics cookies do not identify you personally.
• Marketing Cookies: Where you have consented, these cookies track your activity on z365.bio to deliver personalised z365 promotional content relevant to your gaming preferences. You may withdraw consent for marketing cookies at any time through your z365 account settings or browser settings.

You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of z365.bio and your ability to access some z365 features.

z365 takes the security of your personal data extremely seriously and has implemented a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

The security measures in place at z365 include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and z365.bio, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• AES-256 encryption for all personal data stored at rest in z365's secure data infrastructure.
• Role-based access controls ensuring that z365 employees can only access player data to the extent required for their specific job function. Access to sensitive player data is restricted and logged.
• Regular third-party security audits and penetration testing of the z365 platform to identify and remediate vulnerabilities before they can be exploited.
• Multi-factor authentication requirements for z365 internal systems that handle player data.
• Continuous 24/7 monitoring of the z365 platform for suspicious activity, including anomalous login patterns and unusual financial transactions.

z365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The specific retention periods applied by z365 are as follows:

• Active Account Data: Retained for the full duration of your z365 account being active, plus a minimum of 5 years from the date of account closure — in line with anti-money laundering legislation applicable to gaming operators.
• Identity & KYC Documents: Retained for a minimum of 5 years from the date of verification, or 5 years from account closure, whichever is later, to comply with AML record-keeping requirements.
• Financial Transaction Records: All z365 deposit and withdrawal records in PKR are retained for a minimum of 5 years for regulatory and audit purposes.
• Gaming Activity Logs: Retained for 2 years from the date of the relevant gaming session, used for dispute resolution and responsible gaming monitoring.
• Marketing Consent Records: Retained for the duration of your consent and for 2 years following withdrawal of consent as evidence of z365's compliance with applicable marketing regulations.
• Support Communications: Live chat transcripts and support email records are retained for 2 years from the date of the most recent interaction.

When personal data is no longer required by z365 for any lawful purpose, it is securely deleted or anonymised in a manner that ensures it cannot be linked back to any identifiable individual.

As a z365 player, you have a number of rights in relation to the personal data z365 holds about you. z365 is committed to facilitating the exercise of these rights promptly and without undue delay. Your rights include:

To exercise any of the above rights, please contact the z365 Data Protection Officer at [email protected] with the subject line "Data Rights Request". z365 will respond to all valid requests within 30 days of receipt. In complex cases z365 may extend this period by a further 60 days, in which case you will be notified of the extension and the reason for the delay.

z365 is strictly an adult gaming platform. Registration and use of z365 is prohibited for any individual under the age of 21. z365 does not knowingly collect, process, or retain the personal data of anyone under the age of 21.

All z365 account registrations are subject to mandatory age verification as part of the KYC process. Where z365 identifies or has reasonable grounds to believe that a z365 account has been registered by a person under the age of 21, z365 will immediately suspend that account, reverse any transactions where possible, and permanently delete all associated personal data.

z365 operates on a global infrastructure and some of the third-party service providers engaged by z365 — including cloud hosting providers, game studios, and fraud prevention partners — may be located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.

Where z365 transfers personal data internationally, it ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan. These safeguards include:

• Contractual clauses in all Data Processing Agreements with international third-party processors that require them to apply data protection standards equivalent to those applied by z365.
• Transfer of data only to jurisdictions that maintain adequate data protection frameworks recognised by the applicable regulatory authority overseeing z365's gaming licence.
• Technical measures including encryption of data in transit and at rest, ensuring that data is protected regardless of the jurisdiction in which it is stored or processed.

z365 may from time to time send you promotional communications about z365 bonuses, new game launches, PSL cricket betting specials, slot tournaments, and other z365 offers. z365 will only send you marketing communications where you have provided your prior consent during the z365 account registration process, or where z365 has a legitimate interest in keeping existing players informed about relevant offers.

You have the right to opt out of z365 marketing communications at any time. You may do so by:

• Clicking the "Unsubscribe" link included in any z365 marketing email.
• Updating your communication preferences in your z365 account settings under the "Notifications" section.
• Contacting the z365 support team at [email protected] and requesting removal from all marketing lists.

Please allow up to 5 business days for your opt-out preference to take effect across all z365 communication channels. Opting out of marketing communications will not affect your ability to receive essential transactional messages from z365, such as deposit confirmations, withdrawal notifications, and account security alerts.

z365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, the z365 platform's features, or z365's data processing practices. The most current version of this Policy will always be published at z365.bio/privacy-policy with the effective date prominently displayed at the top of the page.

Where z365 makes a material change to this Privacy Policy — meaning a change that significantly affects how your personal data is collected, used, or shared — z365 will notify registered players via email to the address associated with their z365 account at least 14 days before the change takes effect. Your continued use of the z365 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way z365 handles your personal data, you are encouraged to contact the z365 Data Protection Officer (DPO) directly. z365 takes all privacy-related enquiries seriously and will respond to all communications within a reasonable timeframe.

You may contact the z365 DPO by:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is directed to the appropriate team without delay.
• Live Chat: The z365 live chat support service is available 24 hours a day, 7 days a week, in both English and Urdu, accessible via the z365 platform for registered players.

If you are not satisfied with z365's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the regulatory body that oversees z365's gaming licence.